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UV Chamber Systems by Aqua Azul

SERVICES

WE SUPPLY QUALITY PARTS AT COMPETITIVE PRICES. LAMPS, QUARTZ SLEEVES, BALLASTS, AND MORE. PLEASE DOWNLOAD OUR CATALOG FOR A COMPLETE LIST OF PARTS.

SERVICE

We service all UV systems with experienced highly trained specialists who repair and maintain any make or model of UV disinfectants, including both chamber and channel UV sterilizers utilizing low pressure, medium, or high pressure UV lamps.

 

Low-pressure lamps need inspection every 7500 - 9000 hours of running lamp time. Systems with properly working sensors, should report when service is required. Electrical systems need inspection for potential electrical shorts. The wiring harness, sockets, ballasts, wiring, and other component parts need inspection. Chamber or channel systems need inspections to insure safety and reliability. Inspection prevents water leaks and protects mechanical and electrical equipment. Quartz sleeves need to be inspected for proper UV transmission, and cracks and scratches. Both seals and quartz sleeves need to be chemically cleaned with our own special formulated cleanser. Wiper blades should be replaced with each service to keep quartz clean.

 

It is highly recommended in addition to changing lamps, that the entire unit is inspected thoroughly to maintain the optimum output of UV transmission. Our lamps are designed to deliver UV for 10 to 12 months, however, all lamps should be REPLACED for optimum performance every 12 months.

 

PARTS

It is highly recommended in addition to changing lamps, that the entire unit is inspected thoroughly to maintain the optimum output of UV transmission. Our lamps are designed to deliver UV for 12 to 18 months, however, all lamps should be inspected or optimum performance every 12 months.

Our stainless steel housing has a 5 year warranty. Our electrical components have a 1 year warranty.

MAINTENANCE SCHEDULE
GENERAL PROCEDURES –
UV Chamber & interconnecting Cables inspect the chamber attention will be given to:

  • In/out water connections

  • Monitor site hole

  • Thimble/sleeve pressure rings

  • Wiper bearing (if fitted)• Physical    damage/corrosion

  • Accessibility/obstructions

  • Physical and chemical change/corrosion of connector housings

  • Connections

  • Terminations points

  • Integrity of insulation and cable glands

  • UV Lamp

  • Quartz Thimble/Sleeve

  • Quartz Ware O-Ring Seal

  • Pressure Ring/Chamber O-Ring

  • Missing/Damaged Screws

  • Electrical Terminations

  • Quartz Spacers

  • Broken Quartz

 

BONUS BENEFITS FOR CONTRACT CUSTOMERS:
In addition to the regular servicing of your installed equipment, our service contract customers enjoy key bonus benefits:
 

  • Access to free telephone technical support during normal working hours as well as after hours.

  • Discount pricing on all consumables, spares and services work completed by Aqua Azul certified and trained technician.

  • 100% satisfaction guarantee and warranty on all work performed by a certified trained technician at any location.

  • Emergency based calls are flagged and will be handled first.

  • Free upgraded shipping for parts that have to be shipped from our warehouse.

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EMERGENCY SERVICE

The aim of this service is to provide an immediate telephone response to unplanned or emergency situations with the view to
recommending medial actions to resolve problems.

Depending on the Emergency Service request each case is treated with urgency to resolve the individual case. Most times Aqua Azul is able to resolve issues over the phone. In the case that the Emergency Service request were service could not be resolved over the phone further steps are taking to either get a component shipped back to us or Aqua Azul service technician is dispatched to the site for further analysis to correct the issue on hand.
Priority to contract customers
Contract customers always take priority; Aqua Azul does however reserve the right to charge the standard service contract rate for any expired contracts.

UPGRADE EQUIPMENT

The aim of this service is to provide an immediate telephone response to unplanned or emergency situations with the view to
recommending medial actions to resolve problems.
Priority to contract customers
Contract customers always take priority; Aqua Azul does however reserve the right to charge the standard service contract rate for any expired contracts.

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